"When an old and distinguished person speaks to you, listen to him carefully and with respect – but do not believe him. Never put your trust in anything but your own intellect. Your elder, no matter whether he has gray hair or lost his hair, no matter whether he is a Nobel Laureate, may be wrong... So you must always be skeptical – always think for yourself." --Linus Pauling
In reviewing my case, no doubt the number of times that I've been written up for using the internet with come across as very damning evidence indeed. I ask that you consider some other factors in making your judgment.
At no point in my time as a clerk typist in Access Services have I ever been written up for an inability or unwillingness to perform my duties. In matter of of fact when assigned to the circulation desk I have invariably chosen to work at station #4, a center position affording high visibility to patrons and a corresponding higher volume of work for the clerk sitting there.
Because of my experience and knowledge of the library I think that I have earned a good reputation for my facility and dispatch in assisting patrons. Many have commented to me or to my superiors that if it weren't for my actions at the desk they would have despaired of ever getting out of the line at all. Certainly no patrons have ever complained that I was too busy reading or surfing the internet to pay attention to them.
So, I have to ask: Why does this rule exist? What purpose does it serve? I have asked this question of my supervisors repeatedly in the past and have always been told that why the rule exists doesn't matter, only that it is followed. However, I have my own theories as to why it was enacted.
Up until last week, clerk typists were allowed to read at the circulation desk (this by the way also caused more than one person to do a double take on the non-use of the internet rule). Now we've been told in a staff meeting that no one is allowed to read at the desk.
While the reason for this decision was not given, everyone in the department knows: One clerk typist in particular would position herself at the circulation desk in such a way as to be nearly invisible to patrons and thereby ignore them to continue reading. Instead of doing the logical thing and just punishing her, all of us are made to suffer.
I surmise that it is much the same with internet use. Some employee somewhere misused it and rather than punishing offenders on an individual basis it was believed that a blanket rule would be simpler. Except that no one to my knowledge follows it, including every single library assistant, senior librarian, etc. that wrote me up for the transgression. No, really.
Perhaps you worry, "What would the public think?" They wouldn't think anything of clerk using the internet or reading a book if they were in turn helped in a courteous and efficient manner. Do you worry over what employees of the U.S. Post Office do when you are not in line to buy stamps? Of course not. No one does.
Being a clerk typist in Access Services is a simple but stressful job. Largely this is due to the constant activity in the department. But the Los Angeles Public Library is not a 19th century factory environment and should not be run like one. It is a hard job sometimes and does not need to be made harder still. It's rules like this one, hypocritically enforced at best, that cause drops in morale and productivity in the workplace.
I believe that I do my job as clerk typist to a very high level of performance. The fact that I've never been written up otherwise would surely indicate this to be true. However, what I have repeatedly been made to feel over time is that it is not how well I do my job that matters, but how well I conform.
I am good at a great many things, conforming to rules that seem illogical has never been one of them. In regards to the non-use of the internet rule, I think the rule is unjust. At the very least it is unjustly applied. Benjamin Franklin would be appalled.
Thank you for your time,
Oh, like your cure is any better.
Work is going to beckon in a few hours. Before that I have to write something. No, not this. Something in addition to this. Something that is most likely distinctly not fun. It's for work and well, hypothetically I guess it could be fun.
When I started working at the Los Angeles Public Library five years ago I signed this little disclaimer that I don't have in front of me at this moment. But the gist of it was that I would follow library policies, blah, blah, blah, and not use the internet while I'm at work.
At first, it wasn't all that big a deal. I was quite honestly happy to have a regular job after trying for one for over six months. Over time it became obvious that my job was not really intellectually full enough to occupy my every moment. Also, there was the fact that everyone in the library was using the internet: Librarians, library assistants, you name it.
So, since it didn't impair my ability to do my job, and in fact the library is a place mainly about the dispensation of information, and because the last time I checked it is the 21st Century, and the rule is Really Fucking Stupid... I used the internet. More importantly, I used the internet... and got caught.
In five years I got caught about ten times all told. In every case, the people that wrote me up for this transgression used the dreaded internet themselves. Without a doubt there was important library related business to be done on the Mervyn's website. Oh, and if you think porn is important to you How Much More Urgent must it be to an institution like the Los Angeles Public Library? Thankfully, certain of my managers have done the important initial research into these matters.
So now my boss is really pissed at me about using the internet. I'm not obeying any ridiculous rule I'm given and she's nothing if not maniacal about rules. She's usually to be found marching around Access Services screaming in a manner that says "I wish I were a Mongol warlord vanquishing my enemies!"
Sad to say, the woman has all the people skills of a woodchipper. I keep hoping she'll rise to the level of her incompetence and thus be out of my hair. Unfortunately I am beginning to think this has already happened when she took over the Senior Libarian position in my department.
After getting written up the last time for internet use, I was informed that I have a hearing to go to with personnel. I was told that I just didn't realize How Serious This Is and that I was facing a possible suspension from work for two days.
I'm allowed to have union representation at the meeting. My union rep has told me that "saying everyone does it (including my managers) and only I am being singled out for punishment" isn't a workable defense. Why am I paying these guys again?
Now I have to write a thing for a written presentation for this hearing. I know I should care, but honestly I don't feel like bothering. Maybe if I go in there and beg they'll attach my suspension days to one of my weekends so I can four or five days off, huh?
She was a blonde of about college age, of the freshly scrubbed and beautiful variety. She wore jeans and a t-shirt with a message on it. Bright smile. She was checking out a play.
The entire transaction was all business until the end. Then I looked her in the eye and said, "I've been waiting my entire life to say something but I didn't know it."
She smiles. "What's that?"
"You look completely adorable in your 'Search and Destroy' t-shirt."
This broke her up, and she walked away giggling.